The 10 Best Medical Service Processors

Your medical business provides invaluable services to your customers. And, in order to serve as many as you can to the best of your abilities, your business requires a card processor that can meet your business needs while saving you money.

Just like there’s a wide variety of specialties in the medical industry, there are a wide variety of processors providing different types of services. In order to make the best decision for your company, you first need to assess what services you prioritize the most.

Consider what payment options need to be available to your customers: face-to-face, online, over the phone, by mail, or all of the above? Is it important that invoicing integrates with your own office software or do you need a processor who can deliver invoicing features directly to you? 

Of course, you should also decide on a budget that doesn’t stretch your resources thin. There are different processor options that cater to large, mid-sized, and small companies, and provide the best prices based on monthly volume of transactions.

We’ve compiled a list of 10 best medical service processors in the UK to help guide you in making the best decision for your business.

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Dharma Merchant Services

Dharma Merchant Services is a merchant account provider that was founded in 2007. It is certified as a green eco-friendly business that donates a portion of its profit to non-profits. It is considered a “low-cost payment processing option” for the healthcare industry. It serves hospitals, EMS, rehab clinics, occupational therapists,  veterinarians, and more. It has partnered up with Clover to offer mobile phone processing and tablet-based POS solutions.

The Pros

Interchange-plus pricing is offered. There are no annual fees or monthly minimum. Dharma offers month-to-month billing without any early termination fees. For qualified non-profit organizations, they feature discounted pricing. It also offers a virtual terminal and payment gateway services. They provide an email form and free customer support phone numbers.

The Cons

Not suitable for business processing less than $10,000 a month. Does not support businesses in high risk industries or international merchants.

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CDG Commerce

Recognized as a top-rated merchant service provider, CDG Commerce was founded in 1998. It offers payment solutions for mobile, in-person, as well as online healthcare facilities. CDG also has a free payment gateway as well as a virtual terminal called the Quantum Gateway. It provides integration with QuickBooks.

The Pros

CDG can offer interchange-plus pricing to merchants who process more than $10,000 per month. It offers a month-to-month contract agreement without a cancellation fee. It offers a flexible and transparent pricing structure. It offers 24/7/365, US-based customer support for its merchants. There are no annual or membership fees. CDG also provides a certified PCI & GDPR compliant solution.

The Cons

The few complaints that were found about CDG were mostly in reference to difficulties signing up, problems with seasonal merchant accounts, and a misunderstanding about the types of industries it supports. 

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Fattmerchant

Since 2014, Fattmerchant has led the industry in providing flat-rate, subscription-type pricing. The company’s offerings for low-risk healthcare industries include EMV-compatible countertop terminals, virtual terminals, online payment gateways, online shopping carts, as well as mobile phone processing.

The Pros

Recommended as an alternative to Stripe, due to fund holds and poor customer service, Fattmerchant offers an API for developers, month-to-month contracts, and mobile payment options that are easily integrated. Plus, it offers a reduced “per-transaction” fee, a dedicated customer support line, funding available the next day, and integration with QuickBooks. For customer support options, Fattmerchant makes itself available via phone and email contact, according to its website. Best of all, it offers its very own, “in-house after-hours support.”

The Cons

Negative reviews about Fattmerchant and its services are remarkably few. The only complaints found were in reference to poor sales experiences and unacceptable pricing.

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iZettle

iZettle was founded in Stockholm in 2010, the financial technology company revolutionized mobile payments with the world’s first mini chip card reader and software for mobile devices.

The Pros

Good for small to mid-sized businesses. Monthly contracts with clear pricing information available on their website. They provide a mobile credit card processing app and card reader. No early termination fees. The software is easily integrated with 3rd-party POS systems, and includes in-app invoicing and basic employee management.

The Cons

No 24/7 customer service available or online chat functions. They were acquired by PayPal in 2018, so there’s limited information on how this will affect their business.

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ProMerchant

ProMerchant is good for small businesses that are not considered high risk. It offers e-commerce, retail, restaurant, phone/mail orders, and mobile services. It is associated with Fifth Third Bank.

The Pros

They offer face-to-face, e-commerce, phone/mail orders, and mobile payment options. Ability to try them out virtually risk-free thanks to no application fees, monthly contracts or cancellation fees. Once your account is setup, you can start accepting payments within 24 hours. They also offer free equipment placement and EMV-compliant, Bluetooth-connected mobile card readers.

The Cons

The company is relatively new so there are limited reviews available online. They also do not provide pricing information on their website. No online chat support available.

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Worldpay

Worldplay has been operating since 1989 and was at the forefront of online payment options. Pricing plans are a combination of tiered and interchange-plus pricing plans. Merchants who process a high volume of transactions may qualify for rates as low as 2.70% + 8p per transaction.

The Pros

They are a large, international processor that was at the forefront of online payments for businesses. Offers a combination of tiered and interchange-plus pricing plans. They offer card machines and smart till rentals. Virtual terminal and payment gateway included. Customer service via phone or online is available 24/7.

The Cons

Not as competitive of an option for smaller businesses as they offer better prices for a higher number of monthly transactions. There may be issues integrating with different POS systems. Automatic renewal clause. Reviews state that early termination fees can be over £245 per location.

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Elavon

Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners from large worldwide enterprises, to locally owned small businesses.

The Pros

Interchange-plus pricing plans available. Good options for smaller businesses, including face-to-face, online, and mobile app for Apple and Android devices. No early termination fees.

The Cons

Terminal leasing can be expensive. An automatic renewal clause is included in the standard three-year contract. Limited pricing information available without calling.

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First Data

First Data is a US-based processor that was founded in 1971 and has grown to include many countries. They offer lower rates to businesses with high volume. Reviews cite fees ranging from 2% – 3% and 21p to 33p per transaction, depending on the transaction type.

The Pros

Full line of Clover terminal, mobile and POS systems, including EMV and NFC-based payment methods available. A website builder is available with good technical support. There are many online reviews that refer to excellent customer service.

The Cons

While a good option for small businesses, it does offer lower rates to businesses with higher volumes of monthly transactions. Pricing information is not disclosed on their website. Equipment rental fees can be high. Longer contracts with a liquidated damages clause.

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Sage Pay

Sage Pay is a leading provider in Europe and they claim that over 50,000 businesses use their services every month. They offer two tiers of packages to meet the needs of businesses of all sizes. They offer flat monthly pricing and are one of the highest-rated payment processing businesses in the United Kingdom. They accept all major payments, including PayPal, from over 25 different currencies.

The Pros

Pricing information is available on their website. Their services can meet the needs of all sized businesses. Offers a variety of merchant services, including online, mail, telephone, and card machine payments. Accepts all major payments, including PayPal and over 25 different currencies. Fraud prevention included. Analytics to view all customer data and business insights. e-Invoicing available. Online reviews suggest that customer service is good.

The Cons

There is no online chat feature through their website. Customer service calls cost 2 pence per minute. Some reviews say that termination fees can be high while other reviews say that you can have them waived through your account representative.

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Global Payments

Global Payments is a great option for businesses with complex needs as it handles everything internally. It is one of the largest merchant account providers and operates in several countries. It’s also one of the few processors to be publicly traded on the New York Stock Exchange, lending to its reliability and stability.

The Pros

They are a large, international processor with an established reputation. They offer a full line of services and their software is able to process online, face-to-face, mobile, over the phone, and mail-in payments. The interchange-plus pricing model means a more tailored package for your business. No setup fees to get started. Many payment features can integrate well with more complex business needs. Relative lack of complaints considering how large the business is and how long it’s been around.

The Cons

Pricing information is not available on their website. Early termination fees and automatic contract renewals can lock you in. It can be expensive for businesses with fewer monthly transactions.

Provider of the Month

Why Dharma

Dharma Merchant Services is a Pacific Northwest-based MSP, offering essential card payment solutions with fair pricing and fully transparent practices. We serve thousands of small businesses in retail and service industries, as well as nonprofits.

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