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Tech Support Merchant Accounts

A tech support merchant account lets remote and on-site tech support businesses accept card payments. Card networks treat tech support as high-risk because of past scams and chargebacks, so many processors decline it. Specialist high-risk providers review the business, its refund policy and its sales process before approval.

Disclosure: We have a business relationship with Bankful and EMB, which may appear on this page. We may earn money if you apply through links on this page.

Although, the technical industry may be one of the fastest growing industries, banks aren’t too keen on approving merchant accounts for these types of businesses. This prohibits merchants in this sector from processing payments, including credit card purchases.
Unfortunately, the term “tech support” has become synonymous with “tech support scams.” Over the years, scammers disguised as tech support have scammed people both out of their personal information and their money.
The latest stats, according to the Federal Trade Commission, show that consumers lost a total of $24.6 million from tech-support scams in both 2015 and 2016.
Legitimate tech support businesses that want to accept credit card transactions deserve to turn to reputable high-risk merchant account providers to resolve these issues and set them up with a proper merchant account to begin processing payments. Take a look at these 10 merchant account providers for your tech support business.

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A good fit for:

Tech Support Merchant Accounts

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Paytriot Payments

Headquartered in Uxbridge, UK, Paytriot Payments assists high risk businesses to receive merchant accounts in a matter of hours instead of weeks.

Not only do they offer merchant accounts but they also offer payment gateways for businesses of any size.

The POS option also exists to take payments online, over the phone, or face to face.

The Pros

For their merchant services, they provide competitive rates, a smooth boarding process, multi-currencies, and 24/7 customer service.

Their payment gateway are Level 1 PCI DSS Compliant, are 3D secure, are integrated with all major shopping carts, and linked to 150+ processors.

E-wallet solutions are provided for customers concerned about using their debit and credit cards on a new website.

The Cons

Extremely difficult to find any complaints for this company. On Trustpilot, most merchants gave the company an average of 4.8 out of 5 stars and expressed great satisfaction.

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A good fit for:

Tech Support Merchant Accounts

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Connected.co

Situated in beautiful Santa Monica, California, Connected.co’s CEO, JW Epply is an accredited Certified Payments Professional (CPP) from the Electronic Transactions Association (ETA).

Known for developing the first payment gateway on the Internet, Connected.co services all high risk industries. Their motto is, “If it’s legal, we can get it approved!”

The Pros

Connected.co’s features include a state of the art electronic application process, creating a hassle-free experience. The application is also cloud-based, digitally capturing the merchants information and submitting it to their vast network of high risk banks both domestically and internationally.

The Cons

There is no contract information available to the public at this time, but it’s to be expected that their pricing is largely attributed to business type, location and processing history. Also, the company does not provide a specific and dedicated customer support number, which is not something a merchant can do without.

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A good fit for:

Tech Support Merchant Accounts

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DirectPayNet

Servicing the US, Europe, and Canada, DirectPayNet offers payment solutions for high- risk businesses and industries.

Founded in 2009, as a full service Merchant Services Provider, its Founder and President, Maria Spagagis, is a payment solutions expert who has spent 8 years helping merchants in high risk industries.

The Pros

Some of their offerings include credit and debit card processing, offshore merchant accounts, incorporation setup, risk management, and fraud detection.

Another selling point for potential customers is the opportunity to take part in a free price analysis to discover how much you would save by becoming a DirectPayNet customer.

Expert support is available 365 days a year.

The Cons

As noted on their website, their focus and specialty seems to be only on medium to large-sized high risk merchants. Therefore, another alternative will need to be sought if you are a smaller-sized business.

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A good fit for:

Tech Support Merchant Accounts

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Radiant Pay

London-based Radiant Pay is an agency offering payment solutions to merchants across all “legal” industries, including Tech Support merchants. It is a leading payment solution provider in the UK, European, and Asian countries.

The Pros

Some of the advantages offered include quick approvals, partnership with banks around the world, round the clock support, affordable pricing plans, quick payouts, minimal transaction charges, no deductions from revenues, uncapped transaction volumes, multi-currency processing, low taxes, risk management solutions, and personalised consultations.

The Cons

Some complaints about the company have to do with sales agents imposing highly undesirable contract terms. It is best to read the fine print thoroughly before signing anything with this company.

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A good fit for:

Tech Support Merchant Accounts

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Host Merchant Services

Based in Newark, Delaware and founded in 2008, Host Merchant Services provides customizable payment processing solutions for high risk merchants.

Host boasts that their merchant accounts team exceeds their sales team by 4 times. This is to make sure they provide first-rate customer service.

The Pros

Their features include mobile options, point of sale, transparent statements, online marketing tools, multiple payment gateways (Transaction Express and Authorize.NET), virtual terminals, online shopping carts, PCI compliance and merchant cash advances.

The Cons

Only a handful of complaints have been reported and were related to merchants being denied an account or malfunctioning hardware. The others were about a misrepresentation of rates and an unexpected equipment lease. It is imperative that merchants read the fine print thoroughly to avoid these unnecessary charges.

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A good fit for:

Tech Support Merchant Accounts

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Motile

Headquartered in Middleberg, Virginia, Motile is a fast-growing company that provides custom made processing solutions for all industry types and merchants on the risk spectrum. It currently serves clients in the US, Europe, Canada, and Asia.

The Pros

The company offers solutions for 95.7% of high risk merchants. Some of Motile’s solutions for merchants include: POS systems, high risk services, check cashing, ACH payments, credit card solutions, and mobile processing.

They also offer blockchain solutions, e-checks, remote deposit services, and quasi-cash handling.

The Cons

Application timeline and setup fees: Not published.

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A good fit for:

Tech Support Merchant Accounts

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Instabill

Based in Portsmouth, New Hampshire and with an EU registered address in Lija, Malta, Instabill has been covering the high-risk merchant space since 2001. With constant change within the high risk merchant space, it has remained current with shifts and regulations within the industry.

The Pros

Tech support merchant benefits include the following: easy person to person transfers, no debit/credit card or PIN use, a convenient storage solution on your PC or smartphone, traceable transactions to deter fraud.

The Cons

Due to Instabill’s focus on high risk accounts, it may feature tiered pricing, early termination fees, and PCI Compliance fees. Most complaints against Instabill are about the company’s fraud prevention policies. Merchants report cancellation of their merchant accounts or withholding funds.

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A good fit for:

Tech Support Merchant Accounts

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eMerchantBroker

eMerchantBroker offers high risk processing solutions, including Tech Support Merchant accounts.

EMB offers tech support merchant accounts to the following businesses: Mac or PC security services, hardware and router configuration, browser and email support, and PC optimization.

The Pros

EMB offers custom solutions, chargeback management tools, PCI-compliant payment gateways and fraud filters.

The Cons

EMB does not publish its contract terms or fees on its website.

Provider of the Month

Why paytriot

Paytriot provide Multi-Currency options, dedicated relationship managers, competitive rates and high conversions. They offer one of the most complete and well organized frameworks in the industry.

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